Refund Policy

At Red Nose Software Solutions Pvt Ltd, we strive to deliver the best results and provide high-quality services for our clients. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the terms and conditions under which refunds will be considered.

1. Eligibility for Refunds

Refunds are available under specific conditions depending on the project stage and the nature of the service provided. Please read the following guidelines carefully:

1.1 Website Design Services

• Before Project Initiation: A full refund will be provided if the project is canceled before any work has commenced.
• After Initial Concepts Are Delivered: If the project is canceled after the initial designs or concepts have been delivered, a partial refund may be issued. The amount refunded will be proportional to the work completed.
• After Approval of Designs: Once the designs are approved, no refunds will be issued as the work is considered completed.

1.2 Software Development Services

• Before Development Begins: A full refund will be provided if the project is canceled before the development phase starts.
• During Development: Refunds will be considered based on the work completed. The refundable amount will be calculated by deducting the cost of completed milestones from the total project cost.
• After Project Completion: No refunds will be issued once the software is delivered and approved by the client.

2. Non-Refundable Services

The following services are non-refundable:

• Consultation fees
• Domain registration, hosting services, or third-party tools/licenses purchased on behalf of the client
• Urgent or rush projects where expedited timelines are requested
• Maintenance, updates, or post-completion support services

3. Refund Process

• Refund requests must be submitted in writing via email to support@rednosesoftware.com.
• Include details such as the project name, invoice number, and the reason for the refund request.
• Refunds will be processed within [15 days of approval and issued via the original payment method unless otherwise agreed.

4. Conditions for Refund Denial

Refund requests may be denied under the following conditions:

• The client fails to provide necessary materials, approvals, or responses, causing project delays.
• The project is canceled due to non-payment or breach of terms by the client.
• Deliverables have been completed and approved by the client.
• The request is based on subjective dissatisfaction after agreed deliverables are completed as per the project scope.

5. Amendments and Revisions

• We encourage open communication during the project to ensure satisfaction.
• Minor revisions and adjustments are included in the project scope and will not affect the refund eligibility.
• Significant scope changes may incur additional costs and are not grounds for refunds.

6. Contact Us

If you have any questions or require assistance with a refund request, please contact us at:

Email: info@rednosesoftware.com
Phone: +91 9821-74-3939
Address: House no. 2, Ground Floor, Lohia Vihar Nand Gram, Meerut Road, Ghaziabad, Ghaziabad- 201003, Uttar Pradesh,India